Refund Policy

How refunds, credits, and cancellations work for Accountify subscriptions.

Last updated: 1st Feb, 2026

Thank you for choosing Accountify. This policy explains how trials, paid subscriptions, cancellations, and refunds work for our FBR-compliant digital invoicing service. Accountify is a cloud-based software service. There are no physical goods to return.

1. Overview

You can try Accountify for a full first month at no cost. After the trial, continued access requires a paid monthly or yearly subscription. Because access to the platform is provided as soon as a subscription is active, subscription fees are generally non-refundable once payment has been received, except for the cases described below.

2. Free trial

Every new account includes a complimentary first month (30 days) with full platform access. No setup fee and no upfront payment are required to start.

  • The trial lets you register your business, complete Digital Invoicing integration, and submit invoices before any charge is due.
  • If you cancel during the trial, you will not be billed for that period.
  • If you continue after the trial, billing starts according to the monthly or yearly plan you select.

3. Paid subscriptions

Current published plans are:

  • Monthly plan: PKR 1,000 per month, billed month to month after the free first month.
  • Yearly plan: PKR 11,000 per year, billed annually after the free first month.

Once a paid cycle has started, we do not issue prorated refunds for unused days, unused invoices, or periods of inactivity. This applies to both monthly and yearly plans.

We may refund or reverse a charge where there is a duplicate payment, an obvious billing error, or a charge made after a cancellation that had already taken effect. Please contact us as soon as you notice the issue.

4. Cancellations

You may cancel your subscription at any time. Cancellation stops the next renewal. Your account remains active until the end of the current paid period, after which automatic billing stops.

Cancelling does not, by itself, create a refund for time already paid. If you need help cancelling, email or call us using the details below.

5. How to request a refund

For billing questions or a refund request, email info@accountify.com.pk or call 042-35942474. Please include:

  • Your business or account name
  • The email registered on the account
  • The payment date, amount, and a short description of the issue

We aim to review refund and billing requests within 5 to 7 business days.

6. Contact

Accountify
MB-60, Zainab Tower, Model Town Link Road, Lahore, Pakistan.
Email: info@accountify.com.pk
Phone: 042-35942474

Contact us